Ordering & Delivery
New Shipping option Added
We have now added Royal Mail Tracked 48 as a shipping option for small light weight orders under 2kg (packed)
We will still aim to despatch orders within 24 hours (same or next day depending on time order is placed)
Delivery with this option is just £4 and free for orders over £75 and delivered by the Royal Mail nationwide within 2 to 3 days and is fully tracked to your door 6 days a week.
Tracking details will be sent by either email or ideally text depending upon the infomation you enter at checkout.
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Our current hours will be:
Monday to Friday 9.00 am to 4.30 pm
and Saturday 9.00am to 1.00pm
So that we have more time for cleaning and refilling the shelves
Thank you for your support and we look forward to seeing you again.
Mail Order deliveries will continue unaffected with orders despatched every afternoon Monday to Friday.
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please note that currently carriers are not guaranteeing next day delivery due to high volumes
Our main carrier Parcelforce require the driver to see a person to leave a parcel you will not be asked to sign but a parcel can only be left with a person
The minimum order value is £8
To keep accurate stock levels incomplete shopping baskets will automatically empty after an hour
You are still operating the very popular click and collect Monday to Saturday
We are also now offering call and collect as well, telephone your order in and collect from instore or our outdoor collection point.
When placing your order making sure that you include your telephone number and email address we will then contact you to book you collection time slot
Collection will be from a dedicated contactless collection point which will enable us to offer collection of orders with safe social distancing for your and our safety.
This will also mean that we can offer an exchange / refill service for L30 cylinders.
Empty cylinders should be placed in a bag ideally clear and left at the collection point
Please follow signage and staff requests
We are shipping orders out every afternoon.
From the 15th June we will operate a click and collect service
Place your order making sure that you include your telephone number and email address we will then contact you to book you collection time slot
Collection will be from a dedicated collection point which will enable us to offer collection of orders with safe social distancing for your and our safety.
This will also mean that we can offer an exchange / refill service for L30 cylinders.
Empty cylinders should be placed in a bag ideally clear and left at the collection point
Please follow signage and staff requests
Our mail order dept is currently working Monday to Friday 9.00 - 4.00
We are shipping orders out every afternoon.
WE ARE WORKING ON KEEPING OUR WEBSITE OPEN WHEREVER POSSIBLE AND WILL KEEP ONLINE ORDERING OPEN WHENEVER WE CAN AND WILL SHIP ORDERS AS QUICKLY AS POSSIBLE.
PLEASE BEAR WITH US IF THINGS TAKE A LITTLE LONGER THAN NORMAL BOTH OURSELVES AND OUR CARRIER PARTNER ARE WORKING UNDER UNIQUE CONDITIONS.
PLEASE INCLUDE A TEL NO. ON ORDERS FOR DELIVERY UPDATES FROM THE CARRIER AND MONITOR YOUR EMAIL IN CASE WE HAVE ANY QUESTIONS ABOUT YOUR ORDER.
ENJOY YOUR BREWING AND STAY SAFE
WE THANK YOU FOR YOUR UNDERSTANDING AND SUPPORT
WE WOULD ALSO LIKE TO SEND EVERYONE OUR BEST WISHES
Our full hours are on the about us page
We currently offer FREE DELIVERY for online orders over £75 for delivery to Areas A and B (as set by DHL/UKMAIL/Parcelforce), England Wales & Scotland excluding highlands & Islands and offshore locations.
When placing an order you will have several shipping options.
Click & Collect, Place your order with click and collect and we will contact you when it is ready and book you in a dedicated collection slot so that you will be the only person collecting at that time from our contactless outdoor collection point here at Hamstead Brewing Centre. B43 6AD
Free Delivery for orders to UK mainland (see exclusions below) over £75 in value shipped by Express 48 two day.
Lightweight orders under 2kg packed weight and small enough to be classed as a small parcel by the Royal Mail will have the option of shipping by Royal Mail second class signed for.
Next Working Day 24hour, Zones A & B, All England & Wales Mainland post codes and Scotland Excluding Highlands & Islands. See Offshore & Highlands for a list of postcodes classed as Highlands & Islands. All orders sent to this zone under the free shipping level will cost £4.99 and be dispatched on a next working day 24hour service.
Orders qualifying for free delivery (if chosen at checkout) will be sent by the most suitable method which could be royal mail 48 or express 48 carrier
Isle Of Wight parcele up to 25kg £9.99
Scottish Highlands & Northern Ireland, DHL Express Zone C Express 48 - Postcodes AB31-38, AB40-56, IV1-28, IV30-32, IV36, IV40, IV52-54, IV63, KW1-14, PA21-38, PH4-41, PH49-50, BTAll orders shipped to these postcodes are £20 per parcel up to 30kg gross weight.
Express delivery by DHL to the Scottish offshore islands and the Isle of Man Postcodes HS, IV41-49, IV51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE, IM orders shipped to these postcodes are £20 per parcel up to 30kg gross weight.
For other Country’s not listed please ask for a shipping quote and we will email you with shipping options and costs depending on your order, or please contact us with your requirements and we will be happy to quote for delivery costs.
We aim to dispatch all orders of stocked lines the same day or next day. Currently around 98% of orders are despatched with 24 hours (1 working day) of receiving them.
Parcels are collected from us each working day afternoon so for a same day dispatch an order needs to be with us before midday, although we always do our best to ship out as soon as is possible.
All carrier orders will send you notifications direct from the carrier with the predicted time for your delivery either by text or email depending on the information you have provided. Please ensure your email address is correct and if you include a mobile no. you will get full tracking texts following your parcel. A telephone number will also allow us to contact you with any queries regarding your order.
To be able to leave an order the delivery driver will require a signature, as long as the bill to address details match the registered address of the credit/debit card used we can ship to a different address such as to your place of work, alternatively please use the additional info box if there is somewhere the driver can try to deliver to, such as a neighbour if you are out.
You will receive an email or text message to confirm that your parcel has been dispatched an another to confirm it is out for delivery .
Please also ensure that your telephone number and email addresses are correct as these will be used to contact you should we have a query about your order or the carrier have any problems with delivery.
If you are not in a when the driver calls a calling card will be left with contact numbers, after 2 delivery attempts the parcel will be kept in the depot or local post office for a further 2 days and then returned to us for which the carrier will charge so when a calling card is left please contact the number to arrange a redelivery.
If you have a timed requirement for your order please include details under additional information on the order form, and allow time for us to pack the order.
Should an order require special handling we would contact you before shipping
We will always endeavour to send your order by the most economical means possible.
Should an item be out of stock for more than a couple of days or unavailable we will contact you and let you know an expected delivery date.
No carrier will take responsibility for the possible damage of glass ware, however we pack every order as safe and securely as possible and very rarely have we had any type of problem with any aspect of delivery but this does mean that we can not insure glass and by ordering glass items you accept responsibility for any damage.
As an environmentally aware company we recycle packaging materials where possible, including shredding waste paper as packing, while this may not always look the prettiest option it saves a lot of waste materials.
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